@incollection{TUW-137894, author = {Schatten, Alexander and Biffl, Stefan and Tjoa, A Min}, title = {Closing the gap: from nescience to knowledge management}, booktitle = {Euromicro Conference, 2003. Proceedings. 29th , Sept 1-6, 2003}, year = {2003}, pages = {327--335}, publisher = {IEEE Computer Society Press}, isbn = {0-7695-1996-2} }