[Zurück]

@article{TUW-172323,
    author = {Neubauer, Thomas},
    title = {An Empirical Study about the Status of Business Process Management},
    journal = {Business Process Management Journal},
    year = {2009},
    volume = {15},
    number = {2},
    pages = {166--183},
    doi = {10.1108/14637150910949434},
    keywords = {Benchmarking, Management strategy, Process management}
}