[Zurück]

@book{TUW-212526,
    editor = {Winkler, Dietmar and O'Connor, Rory V. and Messnarz, Richard},
    title = {Systems, Software and Service Process Improvement: Proceedings of the 19th European EuroSPI Conference, Communication in Computer and Information Science},
    publisher = {Springer-Verlag Berlin Heidelberg},
    year = {2012},
    numpages = {341},
    isbn = {978-3-642-31198-7},
    doi = {10.1007/978-3-642-31199-4}
}