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@phdthesis{TUW-238517,
    author = {Franzl, Gerald},
    title = {Queueing models for multi-service networks},
    school = {E389},
    year = {2015},
    url = {http://publik.tuwien.ac.at/files/PubDat_238517.pdf},
    keywords = {performance evaluation, multi-service networks, queueing models, Markov chains, traffic management, quality of service, service differentiation}
}