S. Dustdar:
"Collaborative Knowledge Flow - improving process-awareness and traceability of work items";
Talk: International Conference on Practical Aspects of Knowledge Management, Vienna; 2002-12-02 - 2002-12-04; in: "Proceedings of the 4th International Conference on Practical Aspects of Knowledge Management", Springer-Verlag LNCS, (2002), ISBN: 3-540-00314-2.