A. Schatten, S. Biffl, A. Tjoa:
"Closing the gap: from nescience to knowledge management";
in: "Euromicro Conference, 2003. Proceedings. 29th , Sept 1-6, 2003", IEEE Computer Society Press, 2003, ISBN: 0-7695-1996-2, 327 - 335.
http://aleph.ub.tuwien.ac.at/F?base=tuw01&func=find-c&ccl_term=AC04404413