Talks and Poster Presentations (with Proceedings-Entry):

G. Jacucci, C. Cattani, G. M. Campagnolo, I. Wagner, H. Tellioglu:
"Facilitating Co-Construction by Social Practice Design: A Case of Geodistributed Employees Facing the Design of Model-Based Enterprise Systems";
Talk: The Mediterranean Conference on Information Systems, MCIS'08, Hammamet, Tunisia; 2008-10-23 - 2008-10-26; in: "Proceedings of the Mediterranean Conference on Information Systems", (2008).

English abstract:
This paper describes the experiences of practicing social practice design (SPD) activities with user
groups, in geographically distributed, collaborating manufacturing companies, struggling with the
introduction of model based enterprise systems. Within a European project, we observed and routinely
analyzed ongoing development and assessment work of model based technologies and methodologies,
in these companies. Based on an ethnography-like investigations, we performed an in depth analysis
of people semantic and pragmatic perspectives, and identified core disconnects on modelling concept
use and language, and on motivations and goals, between technology designers - modellers - and
domain experts - users - clearly hindering project progress -. These disconnects were addressed with
user groups in the form of SPD sessions, which consisted mostly in open conversations and
perspective sharing and comparison, promoted by missionary roles travelling between all sites, and
established in their role early on. These people had to bear the burden of promoting shared
understanding among all. The paper describes how these SPD sessions facilitated the creation of
sense making and trust, enabling participants to engage and learn, and to act as change agents in the
project, opening the way to co-construction of solutions with other actors.

Electronic version of the publication:

Created from the Publication Database of the Vienna University of Technology.