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K. Matyas, A. Rosteck, P. Kuhlang, W. Sihn:
"Industrial Services - Corporate Practice and Future Needs for Action in Companies and in Applied Research";
Talk: 42nd CIRP Conference on Manufacturing Systems, Grenoble; 2009-06-03 - 2009-06-05; in: "Proceedings 42nd International Conference on Manufacturing Systems", (2009), 5 pages.

This publication deals with the business practice of service, i.e. with the organisation, processes and development of services and presents a clear picture of the current situation in the industry and of the direction in which companies must develop. Industrial Services adapted to the requirements of the customers and aligned with the specifications of the physical products are becoming increasingly important for companies in the engineering industry in order to remain competitive and to ensure long-term economic success.
This paper should give a general idea of what the future needs for action in these companies and in applied research are.

Industrial Services, Service Development, Service Management

http://publik.tuwien.ac.at/files/PubDat_176606.pdf