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F. Skopik, D. Schall, S. Dustdar, M. Sesana:
"Context-Aware Interaction Models in Cross-Organizational Processes";
Talk: The Fifth International Conference on Internet and Web Applications and Services (ICIW 2010), Barcelona, Spain; 2010-05-09 - 2010-05-15; in: "Proceedings of the Fifth International Conference on Internet and Web Applications and Services (ICIW 2010)", G. Ortiz Bellot, H. Sasaki, M. Ehmann, C. Dini (ed.); IEEE Computer Society, (2010), ISBN: 978-0-7695-4022-1; 85 - 90.

Rigidly pre-planned business processes are applied
in the field of production planning and product development to
coordinate the collaboration of single enterprises. Each step in
these workflows is precisely scheduled, accounting for external
constraints such as availability of material, delivery dates,
and efficiency of humans and machines. However, finally all
these steps are performed, or at least controlled, by humans
and it is likely that in human-operated environments failures
happen, and misunderstandings require adaptations and adhoc
interference to avoid delays in workflow executions.
In this paper, we discuss the role of human interaction support
in traditional process-oriented environments, and present
new approaches to dynamic involvement and interactions
with collaboration partners. We highlight a typical use case
where human experts are flexibly involved in certain steps of
workflows that assist single tasks owners to solve emerging
problems. In our approach, experts are discovered based on
dynamically changing contextual constraints, such as problem
areas and required expertises, and enable their fast involvement
by using Web 2.0 communication facilities

Context-aware collaboration, dynamic expert involvement, cross-organizational process models, trust

http://dx.doi.org/10.1109/ICIW.2010.20

http://publik.tuwien.ac.at/files/PubDat_185839.pdf

Project Head Schahram Dustdar:
COIN