D. Ardagna, M. Mecella, J. Yang, M. de Leoni, S. Dustdar, A. ter Hofstede et al. (ed.):
"Business Process Management Workshops BPM 2008 Revised Papers Volume 17";
Springer, Berlin Heidelberg, 2009, ISBN: 978-3-642-00327-1; 725 pages.
http://dx.doi.org/10.1007/978-3-642-00328-8