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G. Fitzpatrick:
"Designing technology that works - putting people first";
Talk: Die Technische Universität Wien, Wien (invited); 2010-03-23.

Since the 1940s when `human factors´ experts were first called upon to help redesign an airline cockpit, the field of human computer interaction (HCI) has continued to expand its concerns, methods, and theories to meet new technological challenges. Today, HCI is no longer just focused on widgets in an interface but more importantly on what is being designed and built in the first place. I will chart a number of issues that emerge out of recent technological developments, issues that have both technical and social implications. I start with support for collaborative work, illustrated in a number of tools and domains, and highlight the importance of context for designing systems that facilitate rather then hinder work. A second layer of issues arises with the move beyond the desktop into outdoor mobile environments, with the embedding of technologies into physical spaces, devices and practices; this is illustrated through a learning activity with children. The issues become even more complicated when we consider the further integration and diffusion of technologies into everyday life. Here I particularly focus on the home and on older people and healthcare, and argue that we need a much more integrated and holistic approach; we are no longer designing for efficiency as in work-driven applications but for quality of life, and to fit in with the values and motivations of people who have the discretion about if and how they use our systems.