Contributions to Books:

S. Benbernou, I. Brandic, C. Cappiello, M. Carro, M. Comuzzi, A. Kertesz, K. Kritikos, M. Parkin, B. Pernici, P. Plebani:
"Modeling and Negotiating Service Quality";
in: "Service Research Challenges and Solutions for the Future Internet", M. P. Papazoglou, K. Pohl, M. Parkin, A. Metzger (ed.); issued by: S-Cube; Springer LNCS 6500, 2010, (invited), ISBN: 978-3-642-17598-5, 157 - 208.

English abstract:
In this chapter the research problems of specifying and negotiating
QoS and its corresponding quality documents are analyzed. For this reason,
this chapter is separated into two main sections, Section 6.1 and 6.2, with each
dedicated to one of the two problems, i.e., QoS specification and negotiation, respectively.
Each section has a similar structure: they first introduce the problem
and then, in the remaining subsections, review related work. Finally, the chapter
ends with Section 6.3, which identifies research gaps and presents potential research
challenges in QoS modelling, specification and negotiation.

Related Projects:
Project Head Schahram Dustdar:

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