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A. Ehringfeld, L. Naber, K. Kappel, G. Fischer, T. Grechenig:
"Toward a Management Catalog of Security Measures against Social Engineering Attacks";
Vortrag: The International Conference on Engineering and Information Management (ICEIM 2011), Chengdu, China; 15.04.2011 - 18.04.2011; in: "Proceedings of the International Conference on Engineering and Information Management", (2011), ISBN: 978-1-4244-9770-6; S. 1 - 5.

Despite all progress on the scientific foundations of
information system security, human factor attacks are still not
sufficiently researched. This is mostly due to the
multidimensional attack vector that spans organizational,
technical and human aspects. These multidimensional attack
vectors require equally multifaceted counter measures. This
paper evaluates security measures according to ITIL for their
potential to serve as such a multidimensional counter measure.
ITIL measures will be classified according to their application
area in preventing or counter acting attacks, thus providing a
management catalogue of security measures against social
engineering attacks.