F. Daniel, K. Barkaoui, S. Dustdar (ed.):
"Business Process Management Workshops, BPM 2011 International Workshops, Revised Selected Papers, Part II LNBIP 100";
Springer-Verlag Berlin Heidelberg, 2012, ISBN: 978-3-642-28114-3; 480 pages.
http://dx.doi.org/10.1007/978-3-642-28115-0