Vorträge und Posterpräsentationen (mit Tagungsband-Eintrag):

J. Dorn, W. Seiringer:
"A Cost Model for Services";
Vortrag: PRO-VE 2012, Bournemouth; 01.10.2012 - 03.10.2012; in: "PRO-VE 2012", L. Camarinha-Matos, L. Xu, H. Afsarmanesh (Hrg.); Springer, Ifip Aict 380 (2012), S. 548 - 558.

Kurzfassung englisch:
Typically, services are co-created by service provider and customer. This paper describes an approach to account the full costs of a service considering costs at the provider side as well as on the customer side resulting in a more accurate cost model. Depending on the level of integration of provider and customer, explicit modeling of uncertainty is used to reflect the uncertainty about customer´s competences. This model may help to improve the efficiency of services and whole service systems. We evaluate the model in a scenario derived from an industrial application.

service science, service costs, accounting, cost modeling

Erstellt aus der Publikationsdatenbank der Technischen Universität Wien.