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B. Rüger, B. Petutschnig, A. Ståhl, A. Mai:
"Needs and expectations of mobility reduced passengers while boarding";
RTR Railway Technical Review (invited), 9/2012 (2012), 6 - 10.

When talking about people with handicaps, children, bulk luggage, etc in transportation they are referred to as "Persons with Reduced Mobility", a term that is commonly in use within the European legislation.
The term disability is a broad one. It includes people with physical, sensory or mental impairment. At a conservative estimate between 12 and 13 per cent of the population have some degree of impairment. Many, though not all, face barriers to movement in the environment.

accessibility, boarding, passenger needs, Fahrgastbedürfnisse

Project Head Norbert Ostermann:
Öffentlicher Verkehr - Barrierefreiheit für alle