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G. Fitzpatrick:
"Towards designing Health IT that works - lessons from 25 years of HCI/CSCW research";
Keynote Lecture: Workshop on Interactive Systems in Healthcare (WISH 2013), Washington DC, USA (invited); 2013-11-16.

The promises of IT for transforming healthcare have been around for decades, from single site EPRs in the 1970s, to recent large-scale national initiatives. Yet despite significant investments and years of experiences, many initiatives continue to be extremely problematic and are yet to produce effective outcomes. Further, research studying health IT deployments appears in diverse disciplinary venues, making it difficult to fully account for what is going on. HCI/CSCW constitute one such venue. In this talk I will present a critical overview of some of the health-IT-related research that has been published in HCI/CSCW over the last 25 years, based on a review conducted with colleague Gunnar Ellingsen. One of the unique features of this research is its accounting for the complex situated realities of putting health IT to work in everyday contexts, a bottom-up view using largely qualitative methods and taking the broader socio-technical context of work as its unit of analysis. This unique feature, however, also presents a challenge, especially for how to translate findings for national-scale initiatives. If we are to have future health IT systems that really work, we need more engagement at the intersections

http://wish2013workshop.wordpress.com/keynotes/