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P. Purgathofer:
"The many perspectives of Quality of Experience";
Keynote Lecture: 5th International Workshop on Quality of Multimedia Experience, Klagenfurt (invited); 2013-05-03 - 2013-05-05.

Often, we tend to view quality of experience throught the glasses of our expertise. For compression experts, visible artefacts in online video hurt the experience just as much, as a bad choice of colours in the interface does for a visual person. In the end, this often leads to a situation where we don´t see the wood for the trees. In the keynote, Peter Purgathofer tries to change the perspective so that the larger problems - and maybe their solutions - can become visible.

http://www.slideshare.net/peterpur/6-factors-to-consider-in-quality-of-media-experience