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H. Tellioglu, F. Diesenreiter:
"Enterprise 2.0 in Action: Potentials for Improvement of Awareness Support in Enterprises";
Vortrag: 9th IEEE International Conference on Collaborative Computing: Networking, Applications and Worksharing, Austin, Texas, United States; 20.10.2013 - 23.10.2013; in: "Proceedings of the 9th IEEE International Conference on Collaborative Computing: Networking, Applications and Worksharing", ICST, the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering, (2013), ISBN: 978-1-936968-92-3; S. 485 - 494.

In this paper we investigate conceptually and empirically
in a software development company whether Enterprise
2.0 components contain awareness mechanisms. As a result,
we introduce additional mechanisms to take the first step to
improve awareness in complex cooperative work environments.
After a short introduction to the concepts awareness, awareness
mechanisms, and Enterprise 2.0 we describe a case study to find
out patterns of awareness in collaborative work processes and the
missing awareness support. We approach the problem by trying
to understand which Enterprise 2.0 components are related to
which awareness mechanisms, and to which degree Enterprise
2.0 fulfills awareness requirements of complex collaborative work.
Our study results in the identification of two different categories:
system- and user-related awareness mechanisms. Search, extensions,
and signals - supporting system-related mechanisms - are
the most common components that are already established by
different tools. Authoring, links, and tags - assisting user-related
mechanisms - on the other hand, have not been utilized yet.
They are very powerful to create context and capture collective
knowledge. To support this, we introduce additional awareness
mechanisms like enter, annotate, rate, share, reference, select,
mark, and label, to show how these three components can be
implemented in enterprises. By doing so, we present the potential
of Enterprise 2.0 to support awareness in cooperative work. The
new map of awareness mechanisms to Enterprise 2.0 inform not
only the developers of tools supporting (aware) collaboration but
also practitioners working in teams to define their requirements
to such tools.

Awareness; Enterprise 2.0; distributed software development; cooperative work; CSCW

http://publik.tuwien.ac.at/files/PubDat_225824.pdf