Talks and Poster Presentations (with Proceedings-Entry):
B. Rüger, H. Graf:
"Requirements For Customer Friendly Luggage Storing At The Station";
Talk: Transport 2013,
Varna;
10-10-2013
- 10-12-2013; in: "Mechanics, Transportation, Communication Journal",
11
(2013),
ISSN: 1312-3823;
459
- 465.
English abstract:
Locking luggage on a railway station is a basic service many passengers want to use. Especially when they try to use their time efficiently, like for shopping, for meetings or for sightseeing luggage often disturbs. Most of today's luggage lockers do not fulfill the needs of modern travelers. The paper gives an overview about all the needs and expectations of passengers regarding to luggage storing on the station and about the benefit for station operators when offering suitable and accepted storing systems.
Keywords:
customer needs, luggage handling, baggage, service, locking
Created from the Publication Database of the Vienna University of Technology.