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B. Rüger, P. Matzenberger, V. Benz:
"Baggage handling - passengers needs and expectations";
Talk: The third congress on railways, Sarajevo; 2015-10-15 - 2015-10-16; in: "Proceedings", Sarajevo Universtiy, Sarajevo (2015), ISSN: 2233-0100; 293 - 298.

Luggage is one of the main reasons why people choose their car instead of public transport. In order to support more sustainable and active forms of mobility, it is necessary to develop ground-breaking logistic systems not only for travellers themselves but also for their luggage. Due to the complexity of efficient and customer-oriented independent "public luggage transport" and as a first step, an exploratory project "GepäckLoS" (founded by the Austrian Ministry for Transport, Innovation and Technology and the the Austrian Research Promotion Agency) considering all reasonable, possible and thinkable options was launched. In order to minimise the development risks it was first necessary to survey and define all requirements. Therefore, extensive customer surveys were conducted. With the data assembled there is now a secondary project with the purpose of developing a goal-oriented and efficient system.

baggage transportation, baggage service, customer needs and expectations