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A. Jäger, K. Matyas:
"Transformation of the EFQM approach from business towards operations excellence";
Production Engineering Research and Development, February (2016), 15 pages.

The purpose of this paper is to provide an
enabler-based approach for a supervised self-assessment of
operations excellence (OsE). Based on the latest approaches
of excellence in operations from the literature as well
as on the philosophy of the EFQM model, an OsE working
definition was developed. In contrast to operational
excellence (OE), which deals exclusively with the optimization
of result driven processes, OsE promotes the
enhancement of operation-specific enablers and linked
results. The evaluation of crucial cause-effect relationships
of relevant enabler and result criteria supports the determination
of a company´s capability to achieve sustainability
and excellence in terms of its operations. To foster a
methodical integration of OsE in organizations, a phase
model for a systematic assessment process was designed
and verified with 24 companies in the Austrian machinery
and metalware industries.

Operations excellence Operational excellence, EFQM, Performance measurement, Selfassessment, Enablers

http://dx.doi.org/10.1007/s11740-016-0665-8

http://publik.tuwien.ac.at/files/PubDat_248313.pdf