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S. Janzek-Hawlat, H. Tellioglu:
"Waiting for Health Care Services";
in: "Transformative Healthcare Practice through Patient Engagement", issued by: Guendalina Graffigna; IGI Global, Hershey, 2016, ISBN: 9781522506638, 276 - 301.

Waiting for health care services have impact on people from several perspectives. First of all, seen from patients' point of view, due to psychologically and physically burden short waiting times are an indication of quality. Second, seen from health care systems' point of view, short waiting times can be a competitive advantage for health care providers. Finally, short-waiting times can contribute to a more effective system applied in health care. In this chapter, the impact of waiting times of patients are analyzed on all three levels based on quantitative and qualitative study carried out by the authors as well as on the foregoing literature review. The situation of patients and their requirements are shown, strategies to reduce waiting times are presented by also considering the role of information and communication technologies, and several relevant questions raised are answered.

http://dx.doi.org/10.4018/978-1-5225-0663-8.ch011