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S. Savic:
"Unpleasant Design: Uncomfortable Websites and Demanding Services";
Talk: Drinks + Tech, Talks about Technology and Design in Basel, Flutdock, Freilager-Platz 3 (invited); 2017-03-23.

Unpleasant Design is a design phenomenon that promotes social control through discomfort, pain, and persuasion. It raises the value of a product or its surroundings by preventing specific use scenarios such as sleeping on a park bench or loitering in a shopping mall. Unpleasant Design is not about the failure to make beautiful products but about successfully excluding certain social groups and restricting certain uses of objects.
Its implementations range from architectural interventions in public space to specially devised interaction with websites. Unpleasant Design replaces the need for supervision through the use of "silent agents" that condition our behaviour.
In this talk, I will focus on patterns in the design of (free) online services that condition users in intricate ways and operate similarly to theme parks and shopping malls. I will show how online sharing platforms make our clicks intentionally uncomfortable, while appearing indispensable.

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