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A. Redlein, E. Stopajnik:
"The Outsourced Facility Service Industry in Austria and its Neighbouring Countries and the Impact of Digitalisation on it";
in: "Journal für Facility Management - Wissenschaft trifft Praxis", Heft 16/2018; issued by: IFM der TU Wien; IFM der TU Wien, Wien, 2018, (invited), ISSN: 2415-1858, 7 - 20.

With more than 14 million employees the FS industry is the 3rd largest industry in the EU. Research shows that the outsourced Facility Services industry is growing faster than business economy as a whole (Redlein & Stopajnik 2017) in the EU and in Germany. This article analyses the situation for Austria and its neighbouring countries.
It is also unclear how many employees in FS will be affected by digitalization in Austria. The number of employees is the basis to estimate the impact of digitalisation on the FS industry in Austria. Knowing how many people will be affected by automation helps governments and industry to take actions to prevent mass-unemployment and to make sure companies can find well-trained employees.
The analysis on the development of the FS industry in Austria and its neighbouring countries is based on data from Eurostat. To estimate the impact of digitalisation literature research is conduced, existing studies are analysed and transferred to the FS industry. Results show that in Germany, Austria and in Slovenia the number of employees in FS increased in relation to non-financial business economy. Only in Hungary a constant decrease compared to non-financial business economy since 2009 is visible. An analysis of the impact of digitalization on different tasks, occupations and industries shows, that the FS industry will be more affected than other industries.

Digitalisation, Automation, Facility Services, Employment

https://publik.tuwien.ac.at/files/publik_276609.pdf