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S. Egger-Lampl, C. Gerdenitsch, P. Hold et al.:
"Assembly Instructions with AR: Towards measuring Interactive Assistance Experience in an Industry 4.0 Context";
Talk: 11th International Conference on Quality of Multimedia Experience, Berlin; 2019-06-05 - 2019-06-07; in: "2019 Eleventh International Conference on Quality of Multimedia Experience (QoMEX)", (2019), ISBN: 978-1-5386-8212-8.

Current developments in digitized industrial manufacturing
lead to work processes that are highly complex,
frequently change and thus increase workload of staff. In this
respect, assistive technologies have the potential to aid workers
in better coping with increasing workload and requirements and
consequently, maintaining good working experience(s). However,
existing research on interactive assistive technologies has hitherto
largely neglected work experience as a measurable construct. We
addressed this shortcoming by conducting a subjective study that
assesses different work experience dimensions in the context of
interactive augmented reality assembly instructions, in a realistic
industrial setting, with a decent sample size (N=48). In this
study, we assessed work experience along the dimensions of
perceived utility, hedonic user experience, and satisfaction with
the assistive technologies used. On behalf of this approach we
were able to detect a significant effect between perceived utility
and satisfaction. In addition, we summarize lessons learned from
this study as well as resulting implications and discuss open
challenges for a research agenda on work experience in industry
4.0 contexts.

UX, QoE, work experience, industry 4.0, assembly, assistive technologies

http://dx.doi.org/10.1109/QoMEX.2019.8743266