Talks and Poster Presentations (with Proceedings-Entry):
D. Auferbauer, H. Tellioglu:
"Opportunistic Affiliation in Spontaneous Volunteer Management";
Talk: 16th ISCRAM Conference,
- 2019-05-22; in: "Proceedings of the 16th ISCRAM Conference, CoRe Paper - Command & Control Studies",
Nominated for Best Case Study Award
Spontaneous volunteers influence crisis and disaster relief efforts as both an effective aid and a stressing factor for emergency organisations. Managing the negative impacts of spontaneous volunteering has thus become part of command and control deliberations. In this paper, we take a closer look at integrating spontaneous volunteers into the formal response system to mitigate negative impacts. Working with participants from formal response organisations, we gathered qualitative data regarding the management of spontaneous volunteers during the European migration crisis in 2015. Through thematic analysis, we extracted topics to systematically describe the interaction between emergency organisations and spontaneous volunteers. As implication thereof, we propose how computer supported systems can be applied to better manage spontaneous volunteers. In our discussion, we focus on the registration process and ad hoc verification of spontaneous volunteers to better integrate them in the formal response process.
Crisis and disaster management, spontaneous volunteers, command and control, volunteer management
Electronic version of the publication:
Created from the Publication Database of the Vienna University of Technology.