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A. Redlein, C. Höhenberger:
"Relationship of emerging technologies and their influence on Facility Services";
Keynote Lecture: 27th EFMC 2019 - Dublin, Dublin; 2019-06-12 - 2019-06-15; in: "EFMC 2019 - Dublin", EuroFM, (2019), ISBN: 978-94-90694-10-4; 178 - 188.

Macro economic studies like [1], [2], [3], [4] estimate that in general 47% of all jobs will be automated due to digitalization. Around 10% of all employees in the EU as well as in the US work in the Facility Services (FS) industry. FS will be notably affected by the megatrend digitalization as it consists of an immense number of routine tasks. As current studies only analyze the macroeconomic changes, this paper aims to answer the following more detailed research questions: Which smart building technologies are relevant for FS, which are already in use and which services will be affected by which technologies?
Methodology- As a basis for the current research 50 German Speaking Facility Managers were asked about the technical and economic feasibility of new technology in the FS sector. Based on a qualitative pre-study identifying the smart building technologies relevant, the authors carried out a quantitative literature review. This analysis included not only publications about the usage of smart building technologies in the FS industry, but also considered use cases on the technologies identified as relevant in other industries. In total 525 cases were analyzed. Based on the literature review a research database was set up to explore in detail the relevant technologies and the affected services. The next research step was to analyze the relationship between services and technologies that effect these services.
Results- This paper outlines the relevant technologies and services, and also the relationship between services and the technologies affecting them.

evaluations of smart building technologies, internet of things, artificial intelligence, data mining and machine learning, augmented and virtual reality in buildings

https://publik.tuwien.ac.at/files/publik_282653.pdf