Talks and Poster Presentations (with Proceedings-Entry):
C. Schmidbauer, M. Umele, T. Zigart, A. Weiss, S. Schlund:
"On the Intention to Use the Pepper Robot as Communication Channel in a Business Context: Results of a User Acceptance Survey";
Talk: HAI '20: Proceedings of the 8th International Conference on Human-Agent Interaction,
- 2020-11-13; in: "HAI '20: Proceedings of the 8th International Conference on Human-Agent Interaction",
This paper presents the results of a user acceptance survey (based on the Technology Acceptance Model TAM) of the humanoid social robot Pepper as a communication channel in different information retrieval scenarios in a business context. In total, 239 passers by participated in the survey, which had a specific focus on the impact of perceived safety and security aspects. The results revealed a positive assessment of its perceived ease of use and perceived usefulness. It also showed how safety, data protection, and privacy concerns impact the intention to use the robot. The study findings are supported by the outcomes of eight expert interviews.
Acceptance, Humanoid Robot, Survey, Technology Acceptance Model, Privacy, Data Protection, Physical Safety.
"Official" electronic version of the publication (accessed through its Digital Object Identifier - DOI)
Electronic version of the publication:
Project Head Sebastian Schlund:
Created from the Publication Database of the Vienna University of Technology.