Talks and Poster Presentations (with Proceedings-Entry):
M. Riester, F. Ansari, M. Foerster, K. Matyas:
"A Procedural Model for Utilizing Case-Based Reasoning in After-Sales Management";
Talk: 18th International Scientific Conference on Industrial Systems - Industrial Innovation in Digital Age,
Novi Sad, Serbia;
2020-10-07
- 2020-10-09; in: "IS'20: 18th Intern. Scientific Conference on Industrial Systems",
(2020).
English abstract:
The identification of spare parts as an integral part of maintenance processes especially in mechanical and plant engineering requires expert knowledge. The main reason is an undeniable information gap in existing service documentations. Knowledge-based approaches may facilitate and ensure stand-ardized management of service kits. This paper introduces an integrated proce-dural model deploying case-based reasoning (CBR) to document expert knowledge, and to automatize spare parts identification processes. The applica-tion of the procedural model is exemplified in an industrial use case, which deep-ens insights into the case derivation and solution generation steps using necessary similarity measures and related algorithms.
Keywords:
Case-based Reasoning; Service Kit; Maintenance; After-Sales Management; Original Equipment Manufacturer (OEM)
Created from the Publication Database of the Vienna University of Technology.