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S. Zafari, S. Köszegi, M. Filzmoser:
"Human Adaption in the Collaboration with Artificial Agents";
in: "Konnektivität Über die Bedeutung von Zusammenarbeit in der virtuellen Welt", 10; J. Fritz, N. Tomaschek (ed.); issued by: Waxmann; Waxmann Verlag GmbH, Münster, Deutschland, 2021, ISBN: 978-3-8309-4408-9, 97 - 106.

User-centered design is an important aspect in socio-technical systems, in which humans collaborate with autonomous artificial agents- may they be robots, software agents or combinations of both. However, far too little attention has been paid to the adaption of the human behavior to artificial agents in the context of, both collaborative and competitive interactions in socio-technical systems. Since social norms are essential aspects for trust building and collaboration, it is particular interest how explicit and implicit social norms are affected through interaction between human and artificial agents over time. The application case of mixed urban traffic is used to demonstrate why and how trust building and social norms have to be considered in the design of collaborative socio-technical systems. In urban traffic pedestrians, car drivers and autonomous vehicles have to cooperate for safe and smooth traffic. A research design based on a combination of user experiments and computer simulation is proposed to study human adaptation processes on the systemic level.

human-agent-collaboration, artificial agents, socio-technical systems, trust, social norms