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N. Hohenecker, G. Hauger et al.:
"alBOX: White Label Parcel Lockers as Sustainable Solution for Last Mile Delivery";
in: "REAL CORP 2021 Proceedings/Tagungsband, 26th International Conference on Urban Development, Regional Planning and Information Society.", M. Schrenk et al. (Hrg.); herausgegeben von: Real Corp; Real Corp 2021, Wien, 2021, ISSN: 2521-3938, S. 41 - 51.

Online commerce is an expanding and therefore challenging market. Due to its complexity, innovative
solutions are required to guarantee a resource-saving supply quality with flexible goods and services in urban
and rural areas. The challenges lie in developing an economically, ecologically and socially sustainable
receiving and shipping system that offers the possibility of directly involving the local economy and
strengthening locations overall. In particular, overcoming the last-mile in parcel delivery by courier express
parcel services (CEP services) is associated with numerous problems.
Based on these logistical-organisational problems and challenges, vendor-independent ("white-label") parcel
lockers were developed within the alBOX research project framework. Therefore, a pilot operation of white-
label parcel systems in two target areas with different settlement structures (rural community of Kaumberg in
Lower Austria and Vienna´s 5th district Margareten) was implemented for twelve months. The
implementation of the white-label parcel lockers system was accompanied by conducting a mixed methods
research which uses quantitative data (e.g. average package sizes, frequency of orders, usage times etc.) as
well as qualitative data (e.g. user experience, operability etc.) to test, analyse and evaluate this innovative
service.
In this paper, the project´s results are linked to delivery and distribution logistics´ challenges to explain
white-label parcel lockers´ contribution to ensure a nationwide, innovative and demand-oriented (local)
supply structure for spatially scalable and flexible flows of goods, information and services. For this purpose,
supply-related, social, economic, and ecologically and environmentally relevant objectives were considered.
The focus is on the results that describe the delivery situation from the recipients' perspective and their usage
behaviour. It is discussed to what extent the parcel lockers as the first delivery address influence the delivery
situation in the target areas of the pilot operation.

white label, parcel lockers, last mile, CEP, distribution logistics

https://www.corp.at/archive/CORP2021_94.pdf